◆PCR/LTR TYRE
This Limited Warranty/Adjustment Policy provides for tyre replacement under specified conditions. This policy applies to tyres used in normal highway service displaying warrantable conditions. Tyres that become unserviceable or wear out because of neglect or mistreatment are excluded from warranty coverage.
WARRANTY ELIGIBILITY
This warranty applies to every passenger car, light truck bearing brand name and complete Department of Transportation serial identification number and operated during normal highway use. These tyres are covered by this warranty for the life of the original usable tread depth (the original tread depth down to the level of treadwear indicators molded at 2/32 inch(1.6mm)) or for 12 months from the date of purchase (proof of purchases required) or 18 months from the date of manufacture (if no proof of purchase available), whichever comes first. This warranty applies only to the original tyre purchaser, and is not transferrable to any other party. This time period does not represent the expected service life for tyres covered by this warranty.
WHAT IS NOT WARRANTED
Tyres that have become unserviceable for the following reasons:
·Road hazard injuries or damages caused by obstacles or debris, such as cuts, punctures (whether repairable or not), snags, bruises, tears, abrasions or impact breaks.
·Improper repairs or repairs that have failed.
·Improper inflation or other maintenance abuses.
·Improper application of tyre size and/or specification.
·Improper mounting/dismounting procedures or tyre/wheel assembly balance.
·Mechanical irregularities in the vehicle or wheel, such as bent wheel assemblies, misalignment, worn or faulty components.
·Weather checking/cracking or failures resulting from these conditions on tyres purchased more than two years prior to a warranty claim. If proof of purchase is not provided, the Department of Transportation (D.O.T) serial number is used.
·Accident, corrosion, vandalism, fire or damages caused by nature.
ADDITIONAL EXCLUSIONS
·Tyres that have had material added after leaving manufacturing plant, such as fillers, sealants, balancing substances and external tyre treatments or material of any kind. If the added material is the cause of a failure, a tyre will not be accepted for warranty credit.
·Tyres submitted for ride disturbance complaints with more than 2/32 inch (1.6mm) treadwear.
·Tyres to note special classification at time of purchase, such as “NA” (non-adjustable), or tyres altered by notching or buffing.
·Tyres used on vehicles in tacing or special applications.
·Improper storage.
WHAT IS WARRANTED
Tyres that have become unserviceable for reasons other that stated above will be replaced in accordance with this warranty.
ADJUSTMENT POLICY
PASSENGER AND LIGHT TRUCK TYRES
When the original usable tread is worn 2/32 inch (1.6mm) or less, and a warrantable condition is found, the tyre will be replaced with a comparable new tyre. Other service charges such as tyre rotation, alignment or applicable taxes are payable by the customer.
When a tyre has worn past the above specified period for free replacement and a warrantable condition is found, the customer must pay for the cost of a new comparable passenger or light truck tyre on a prorated basis. The dealer shall determine this cost by multiplying the percentage of usable tread worn by the dealer’s current retail selling price of that tyre at the time of warranty replacement. The cost of mounting, balancing and any other service charges or applicable taxes are payable by the customer.
◆CROWN BRAND TBR LIMITED WARRANTY
Every TBR purchased from CROWNTYRE INDUSTRIAL CO., LTD. (Crowntyre) and bearing our brand name–CROWN is warranted by this warranty policy.
The manufacturer/Crowntyre assures the customer by offering warranty against products failures attributed to deficiency in design, materials & workmanship. Compensation to the customer is offered equivalent to the value of the remaining life of the product, which has failed due to manufactureing defect.
The warranty Policy & Procedure can be documented as under:
LIMITED WARRANTY
The compensation amount will be determined by multiplying the Current Aadjustment Base Price (C.A.B.P.) by the percentage of tread depth remaining on the returned tire.
The cost of mounting, balancing and any other service charges should be paid by the owner.
Compensation amount= C.A.B.P x (Tread Depth Remaining on Returned Tire / Tread Depth on New Tire)
PROCEDURE
The customer shall report to the manufacturer/Crowntyre the details of the product, which has failed due to manufacturing defect in the Claim form (attached), along with two pictures of the Failed product showing the defect and serial number in the product.
On receipt of the claim form & the pictures of the failed product the manufacturer/Crowntyre will offer compensation based on the report or request the customer to hold the failed product for examination by their Technical expert, whose visit shall be arranged within on month from the date of receipt of the claim form if needed.
Credit against the approved claims shall be given either against next consignment.
Name & address including e-mail ID, of the Manufacturer’s representative, to whom the claim forms are to be sent should be mentioned on the claim form.
EXCLUSIONS
A. All our warranties are limited to the original purchaser and the original vehicles on which they are mounted, and are not assignable to subsequent purchasers or vehicles.
B. This limited warranty does not apply to tires which are being serviced under the following conditions:
· Willful abuse/Collision/Wreck/Fire
· Continued use while flat or servere under/over inflation
· Road Hazards including without limitation, puncture, cut,impact break, stone drill, bruise, bulge, snag,collision
· Premature or irregular wear due to vehicle mechanical reason
· Conditions resulting from without limitation, improper mounting, under inflation, improper tire size, defect in vehicle, abuse
· Ozone or weather cracking in tires over 1 year from the date of manufacture
· Ride disturbance complaints after 2.0mm tread wear
· With less than 2.0mm depth
· With the serial number cut or buffed
· Racing & off-road use and misapplication
· Tires dated over 1 year from the date of manufacture
· Loss of time or use, inconvenience or any incidental or consequential damage
CROWNTYRE INDUSTRIAL CO., LTD shall not be liable for any other warranty or representation of any kind, expressed or implied, without prior written agreement.
